Overview

There are two circumstances where a Weather Guarantee must be cancelled via Sensible’s API:

• Whenever a customer’s booking is cancelled or is no longer valid for any reason.
• If a customers booking is modified in a way that alters the location, date, or cost of their event in a significant way that makes the original offer misaligned on any of those points. In this circumstance, cancel the existing weather guarantee and present the customer with a new quote using the newly updated inputs. If your system does not allow for a new quote at this point please reach out to Sensible and we will work with you to come up with an appropriate modifications flow.

Method of Cancellation

Once a Weather Guarantee must be cancelled, use the Cancel Guarantee endpoint with the associated Guarantee ID to cancel the guarantee. The refund for the Guarantee amount can be processed once the cancellation is confirmed via the API.

Refunds

Processing refunds differs depending on if Sensible or the Partner is the Merchant of Record (MoR).

Sensible as MoR

When Sensible Weather is the MoR and the Guarantee API receives a cancel request as part of the partner’s booking cancellation flow, our system will mark the Guarantee as cancelled and the customer will be automatically refunded for the entire cost of the Guarantee.

Partner as MoR

When our Partner is the MoR, we still require the Cancel Guarantee endpoint to be used but the partner must issue a full refund of the original Weather Guarantee amount to the customer. Sensible Weather will use cancellations received via the Guarantee API to ensure that invoices accurately reflect any refunds paid out to customers for their canceled bookings.