Customer modifies their booking

When a customer modifies their booking such that the price, location, or dates of the booking change, we require the partner to cancel the original Weather Guarantee and create a new one.

Sensible Weather is the Merchant of Record

When Sensible Weather is the MoR and a customer modifies their booking, we require the partner to first cancel the existing Weather Guarantee. Partners should do this by calling the Cancel Guarantee endpoint with the Weather Guarantee ID. Our system will cancel the Guarantee and refund the customer for the cost of the Guarantee. The partner can then call Create Guarantee Quote to generate a new quote with the updated booking details. The customer will need to accept the new quote and the partner will call Accept Guarantee Quote to confirm. Sensible Weather will charge the customer for the price of the new Weather Guarantee.

Partner is the Merchant of Record

When the partner is the MoR and a customer modifies their booking, we require the partner to first call the Cancel Guarantee endpoint with the Weather Guarantee ID. Sensible Weather will cancel the Weather Guarantee in our system and the partner will refund the customer for the cost of the original Weather Guarantee. Sensible Weather will use cancellations to ensure the invoices we send to partners accurately reflect any refunds that partners paid to customers for their canceled Weather Guarantees. After the Weather Guarantee is cancelled, the partner will call Create Guarantee Quote to generate a new quote with the updated booking details. The customer will need to accept the new quote and the partner will call Accept Guarantee Quote to confirm. The partner will charge the customer for the cost of the new Weather Guarantee.