FAQ

When is the Weather Guarantee unable to be cancelled?

The guarantee is unable to be cancelled if the customer's reservation it is attached to is still active (the customer can't cancel and refund the weather guarantee only) or if the Weather Guarantee is already active.

What are the refund policies of a Weather Guarantee?
The full cost of the Weather Guarantee should always be refunded.

Can customers receive a partial refund for their Weather Guarantee?

No, the full cost of the Weather Guarantee should always be refunded.

Can a Weather Guarantee be cancelled and refunded once it has been bought if the booking itself is still active and unchanged?

No - any modifications to the Weather Guarantee must correspond to the same modifications to the reservation.

How close to the coverage start date can a Weather Guarantee be canceled?

We match your policy. If you allow cancellations up to the day before, so do we.

We give partial refunds within a certain window, what should we refund for the Weather Guarantee?

The full amount. If a booking and Weather Guarantee have been canceled always refund the full amount of the Weather Guarantee.

If a customer modifies their booking by purchasing an additional add on but makes no other changes, should we cancel and re-quote the Weather Guarantee?

If the add on is under 10% of the booking cost there is no need to re-quote the Weather Guarantee. If a guest has a Weather Guarantee let them know that this new purchase will not be covered by the Weather Guarantee.