Guides

Customer modifies their reservation

Suggest Edits

When a customer modifies their reservation such that the price, location, or dates of the reservation change, we require the partner to cancel the original Weather Guarantee and create a new one.

Price, Location, and Date Changes

Not all changes to a reservation require a new Weather Guarantee. While it is often simplest to always generate a new quote when the price, location, or dates of a reservation change, a Weather Guarantee can be reused in the following circumstances:

  • Price: when the price of a reservation changes by less than 10%, it is acceptable to reuse the existing Weather Guarantee. For example, if a customer changes room type but the difference in price is negligible, then the existing guarantee can remain.
  • Location: when the location of a customer's reservation changes by less than a couple of miles/kilometers, it is acceptable to reuse the existing Weather Guarantee. For example, if a customer changes their campsite location from one side of the property to another side of the property. Location changes greater a couple of miles require a new Weather Guarantee.
  • Dates: date changes always require a new Weather Guarantee.

Modifying a Weather Guarantee

When a customer modifies their booking that hasn't started, we require the partner to first cancel the existing Weather Guarantee. Partners should do this by calling the Cancel Guarantee endpoint with the Weather Guarantee ID. Our system will cancel the Guarantee and refund the customer for the cost of the Guarantee. The partner can then call Create Guarantee Quote to generate a new quote with the updated booking details. The customer will need to accept the new quote and the partner will call Accept Guarantee Quote to confirm. If Sensible Weather is the Merchant of Record, we will charge the customer for the price of the new Weather Guarantee. If the partner is the Merchant of Record, the partner will charge the customer for the price of the new Weather Guarantee.

If the Weather Guarantee is already active, it cannot be modified.

Updated about 2 months ago