Cancellation Flow

When a customer cancels their reservation with a partner, we also must cancel the associated Weather Guarantee or any unused policy days. The partner will communicate the cancellation to us via the below process.

Cancellation

Use the Cancel Guarantee endpoint with the associated Guarantee ID to cancel the guarantee. The refund for the Weather Guarantee can be processed once the cancellation is confirmed via the API. If the Weather Guarantee is not active (i.e. the coverage window has not started), then the Weather Guarantee will be marked as canceled in our system and the full cost of the Weather Guarantee should be refunded to the customer. If the cancelation occurs once the Weather Guarantee is already active, then the unused policy days of the Weather Guarantee will be canceled and refunded.

Refunds

If the cancelation occurs before the Weather Guarantee is active, the full cost of the Weather Guarantee should be refunded. If the cancelation occurs once a Weather Guarantee is already active, the unused policy days should be refunded.

For example, if the Weather Guarantee covers 5 days and the cancelation occurs on day 2, then days 3, 4, and 5 should be refunded. The refund in this case would be 3/5 of the total Weather Guarantee cost. In this scenario, day 2 has already started and should not be refunded.

When Sensible Weather is the Merchant of Record, we will automatically refund the customer for the cost of the Weather Guarantee or any unused policy days. When the partner is the Merchant of Record, they should refund the customer for the cost of the Weather Guarantee or any unused policy days using their existing refund process.