Customer cancels their entire booking

When a customer cancels their entire booking with the partner, there are two possible paths depending on whether Sensible Weather or the partner is the Merchant of Record (MoR).

Sensible Weather is the MoR

When Sensible Weather is the MoR and a customer cancels their entire booking, we require the partner to communicate the cancellation to us. Partners should do this by calling the Cancel Guarantee endpoint with the Weather Guarantee ID as part of their booking cancellation flow. Our system will cancel the Guarantee and refund the customer for the cost of the Guarantee.

Parter is the MoR

When the partner is the MoR, we still require the partner to call the Cancel Guarantee endpoint with the Weather Guarantee ID, but how the cost of the Weather Guarantee is refunded depends on the unique design of the partner's systems. Sensible Weather will use cancellations to ensure the invoices we send to partners accurately reflect any refunds that partners paid to customers for their canceled Weather Guarantees.