Cancellation Flow

When a customer cancels their reservation with a partner, we must cancel the associated Weather Guarantee if it hasn't already started. The partner will communicate the cancellation to us via the below process.

Cancellation

Use the Cancel Guarantee endpoint with the associated Guarantee ID to cancel the guarantee. The refund for the Weather Guarantee can be processed once the cancellation is confirmed via the API. If the Weather Guarantee is not active (i.e. the coverage window has not started), then the Weather Guarantee will be marked as canceled in our system and the full cost of the Weather Guarantee should be refunded to the customer. If the Weather Guarantee is already active, it cannot be canceled and Cancel Guaranteewill return an error.

Refunds

If the cancelation occurs before the Weather Guarantee is active, the full cost of the Weather Guarantee should be refunded. If the cancelation occurs once a Weather Guarantee is already active, then no refund will be processed.

When Sensible Weather is the Merchant of Record, we will automatically refund the customer for the cost of the Weather Guarantee. When the partner is the Merchant of Record, they should refund the customer for the cost of the Weather Guarantee using their existing refund process.